Dieselogic.com Return Policy
Please click here to fill & submit an RMA form.
Your satisfaction is very important to us. L & J Diesel Service, Inc. d/b/a Dieselogic.com, a Florida corporation (“Dieselogic.com”), allows customers to return new and unused products purchased from Dieselogic.com (the “Product” or “Products”), subject to the terms and conditions set forth below:
Is My Product Eligible to Return?
Customer(s) may return purchases from Dieselogic.com for any reason up to thirty (30) days from the original invoice date, provided that the Product (i) has not been installed, (ii) is in “brand-new” condition, and (iii) is returned intact in the original packaging. To be eligible for return, Products must be received at our facility within thirty (30) days of the original order date, NO EXCEPTIONS. Returned items received after thirty (30) days are not eligible and will not be considered for returns or refund(s). Products sold as a kit or part of a kit are eligible for return as a complete kit only. Partial kits or individual kit components are not eligible for return with NO EXCEPTIONS. No refund(s) shall be given on Products that have been, in Dieselogic.com’s sole discretion and determination, installed or attempted to install, tampered with, contaminated, or disassembled or attempted to disassemble. All returned products shall be subject to a restocking fee of no less than fifteen percent (15%) of the original purchase price excluding tax. Original shipping costs shall also be deducted from any refund amount.
All orders may be processed within 24 hours, and once processed, the order can no longer be canceled, and the restocking fee shall apply. The restocking fee does not apply to unused Product exchanges or unused Products returned for store credit.
How Do I Submit a Return?
To return a Product, you must first request a Return Merchandise Authorization (“RMA”) number from Dieselogic.com. To obtain an RMA number, please reply to your order confirmation email or send an email to firstname.lastname@example.org and provide the following information: original invoice number; part number; serial number (if applicable); quantity; reason for the return with as much detail as possible; and any other relevant information that will help us efficiently process the return. No Product return shall be accepted or processed without first contacting us to obtain an RMA number. Shipping costs to return Products to Dieselogic.com are the sole responsibility of the Customer.
When Will My Refund Be Processed?
All returned products must be received into our system and queued for inspection. Once we have inspected and confirmed that the returned product(s) are in original, unused, and resalable condition, your order will be scheduled for refund. This approval process may take up to 7-10 business days from the product's arrival at our facility until your refund is processed. Please note that depending on your financial institution, it may take an additional 3-5 business days for the returned funds to be reflected in your account.
To return an item, you must first request a Return Merchandise Authorization (“RMA”) number from Dieselogic. To obtain an RMA number, please click on the link above under “RMA Form.” Once an RMA number has been issued, add your RMA number to the address below and send the Product to:
2345 Harper St.
Jacksonville, FL 32204
Some Circumstances in which credit will NOT be issued are not limited to:
• Product is a “Special Order” item
• Product has been installed and/or used
• Product has been damaged from an attempt to be installed and/or used
• Product is shipped back without original box, manual and/or parts
• Seal on electrical parts is broken
• Product serial number does not match that which was originally shipped to buyer
• Product is deemed not resalable by Dieselogic due to customers own actions in dealing with the Product