Dieselogic.com Return Policy
Please click here to fill & submit an RMA form.
Your satisfaction is very important to us. L & J Diesel Service, Inc. d/b/a Dieselogic.com, a Florida corporation (“Dieselogic.com”), allows customers to return new and unused products purchased from Dieselogic.com (the “Product” or “Products”), subject to the terms and conditions set forth below:
Is My Product Eligible to Return?
You may return items purchased from Dieselogic.com for any reason up to sixty (60) days from the original invoice date, provided that the Product (i) has not been installed, (ii) is in “brand-new” condition, and (iii) is returned intact in the original packaging. To be eligible for return, Products must be received at our facility within sixty (60) days of the original order date. Returns received after sixty (60) days are not eligible for return or refund. Products sold as part of a kit are eligible for return as a complete kit only. Partial kits or individual kit components are not eligible for return. No refunds shall be given on Products that have been, in Dieselogic.com’s sole discretion and determination, installed, tampered with, contaminated, or disassembled.
All Products returned for refund shall be subject to a restocking fee of fifteen (15%) of the original purchase price. Once an order has been prepared for shipping and a tracking number has been assigned to the shipment, the order can no longer be canceled and the restocking fee shall apply. The restocking fee does not apply to unused Product exchanges or unused Products returned for store credit. Original shipping costs shall also be deducted from the refund amount.
How Do I Submit a Return?
To return a Product, you must first request a Return Merchandise Authorization (“RMA”) number from Dieselogic.com. To obtain an RMA number, please reply to your order confirmation email or send an email to firstname.lastname@example.org and provide the following information: original invoice number; part number; serial number (if applicable); quantity; reason for the return with as much detail as possible; and any other relevant information that will help us efficiently process the return. No Product return shall be accepted or processed without first contacting us to obtain an RMA number. Shipping costs to return Products to Dieselogic.com are the sole responsibility of the Customer.
When Will My Refund Be Processed?
Once we have inspected the Products and confirmed they are in unused and resalable condition as required by this Return Policy, we will process your refund less the restocking fee and original shipping costs. Once the refund is processed, please allow three (3) to five (5) business days for the funds to be returned to your original payment method.
To return an item, you must first request a Return Merchandise Authorization (“RMA”) number from Dieselogic. To obtain an RMA number, please click on the link above under “RMA Form.” Once an RMA number has been issued, add your RMA number to the address below and send the Product to:
2345 Harper St.
Jacksonville, FL 32204
Some Circumstances in which credit will NOT be issued are not limited to:
• Product is a “Special Order” item
• Product has been installed and/or used
• Product has been damaged from an attempt to be installed and/or used
• Product is shipped back without original box, manual and/or parts
• Seal on electrical parts is broken
• Product serial number does not match that which was originally shipped to buyer
• Product is deemed not resalable by Dieselogic due to customers own actions in dealing with the Product