FREQUENTLY ASKED QUESTIONS

Below you will find frequently asked questions that we compiled together for you to provide optimal customer service.

Buying From Us

What payments do you accept?

We accept ALL major credit card payments and you may pay through PayPal.  We also offer terms for Government entities. Please email sales@dieselogic.com to request more information.

Can I make payments over time to pay for your item?

If you qualify for PayPal's BillMeLater service, you may make payments to them. https://www.paypal.com/webapps/mpp/billmelater-productoverview

How much will shipping be?

If you are in the continental United States, and you choose UPS Ground Service, your shipping is free! All product pages have shipping estimators for other types of shipping you may desire.  Please keep in mind that all orders with injectors, pumps and turbos, ships through UPS only.

How long until I receive my item?

Under the shipping estimator, it will give you the estimated time.

Will you ship to my PO Box?

Yes, if the shipping method you choose is through USPS. (This option is not available for injectors, pumps and turbos)

Will you ship to an APO/FPO address?

Yes, we will.  Thank you for your service.

Your listing stated I should receive my item 3-4 days after I made payment, but it took 7 days. Why?

We generally ship your item within one business day of receiving your payment. Depending on weather, weekends, holidays and the shipping service you chose, such factors may have delayed delivery.

Do you offer a shipping discount if I buy more than one item from you?

Yes we do, providing you've made one payment for all items you purchased from us and the additional item(s) can all fit in the same package.  Your shipping totals will be shown before you confirm your payment.

Do you track your shipments?

We do. We will send an email as soon as item is shipped with all tracking information. If you do not receive this, please let us know.

International Shipping

How much will shipping be?

Please refer to the shipping estimator on your product page or checkout page.

How long until I receive my item?

Under the shipping estimator on the appropriate listing page, the estimated delivery time can be calculated. Please keep in mind that we cannot guarantee shipping times for international packages due to customs.

I've not yet received my item from you and its a few days late. What can I do?

We generally ship your item within one business day of receiving your payment. Depending on weather, weekends, holidays and the shipping service you chose, such factors may have delayed delivery. On occasion, your item may be held up in your country's customs office. We ask you be patient; your item should be delivered soon.  Please feel free to contact us directly with any questions/concerns.

Can you mark "gift" on the customs form and put a lower price so I don't have to pay much for customs fees?

No, we cannot. It is against US law and that of most countries to file a fraudulent customs form.

Returns

Do you accept returns?

We do under these conditions: • Item must be returned within 14 days of your receipt of it. • Item must be returned unused in the original box as when we shipped it. • You must contact us at 904.786.7402 for an RMA (return merchandise authorization) number.  We will send you an email with the information and form that is needed for proper processing of your return.  We will refund your payment less the restock fee once we receive the item in the condition expected. •   Please use the same carrier and method we shipped your package you and use the same packing materials to ensure we receive the item intact and save your tracking number in case we require it.

My item arrived damaged (missing part of the item, etc.) What are you going to do about it?

Please contact us as soon as you receive and take pictures as we will require those as proof for the carrier and retain the shipping materials. If it appears the shipping carrier caused damage, we will guide you in filing a claim to reimburse you.

Contact Info

Ecommerce Department – 904.786.7402 Ext 120 Toll Free (Inside USA) 800.654.8493

Email General Questions - sales@dieselogic.com